酒店业的六西格玛资料（英文PPT 66页）

“Case for Change”
Wide variability of performance to customer expectations in core processes across business:
 Major opportunity
 Major risk

No common method for sustaining, leveraging and transferring innovation across Starwood
 
Lack of robust processes to sustain above average EBITDA growth rates:
 
Internal view that Starwood doesn’t systematically support collaboration, process improvement, people development, and best practice sharing.

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