知识管理(ppt 93页)

Module Knowledge Management知识管理
郭 咸 纲
William X. GUO
Outline of Topics（主题概要）
Importance of knowledge management
知识管理的重要性
Origin and Definition
起源和定义
Types of knowledge and modes of knowledge creation
知识的类型和知识创造的方式
Knowledge creating companies
知识创造型公司
Implementing knowledge management
实施知识管理
Importance of knowledge management (KM)（知识管理的重要性）
Knowledge is a form of capital.
知识是资本的一种形式
The single differentiator that is likely to last is innovation, and the raw material of innovation is knowledge
如果将资本比喻成创新，那么知识就是创新使用的原料
Knowledge + Creativity = Innovation
知识＋创造＝创新
Case -- By 1987, only five years after Canon introduced its innovative mini-copier  – 74% of the company's revenues came from its business machines division
例：佳能公司推出袖珍复印机5年后的1987年，公司74％的收入来自商业机器分公司
Formal KM is originated in consulting firms
真正的知识管理开始于咨询公司
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