知识管理质量改进方案(英文版)(ppt 28页)

知识管理质量改进方案目录：
一、High Priority given to Quality at Ford Motor Company
二、Applying KM to Improve Quality
三、Measurable Quality Improvements at Ford Motor Company
四、Very Brief History of  Best Practice Replication
五、Typical BPR  Community of Practice
六、......

 

 

知识管理质量改进方案内容摘要：
    Definition of Community of Practice: Natural work groups
    A group of people doing similar tasks in geographically dispersed locations.
    Senior Leadership provides the sponsorship
    Community Gatekeeper knowledgeable about processes at each location – usually at a central office
    Focal Points are based at each location
    Three things about Communities of Practice
    These are Roles & not Positions
    Dotted Lines imply virtual organization, do not show up in any org chart
    Size of the COP can vary Smallest COP Casting 5 Locations; Largest COP Health & Safety 253 Average COP -50 Locations
    COP allow one to share knowledge across the organization that shatters hierarchy and implied bureaucracy
  Use one candle to light another, you don’t lose the light.

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