全球IT外包研究(pdf 20页)(英文)

2005 Global IT Outsourcing Study
While IT outsourcing is now an
established management practice
the landscape continues to change
in surprising ways. DiamondCluster’s
2005 Global IT Outsourcing Study
reveals that buyers in growing numbers
are: dissatisfied with offshore service
providers, prematurely terminating
contracts and struggling to harvest
the full value of their outsourcing
relationships. While India and the US
are still the top locations for outsourcing
services, interest in China
is growing, which is bound to put
downward pressure on rates. But
while this evidence of a maturing
market suggests challenges for
outsourcing providers, the news
appears better for the IT staffs at US
companies. While senior executives
still view outsourcing as a cost-cutting
opportunity, they also recognize
outsourcing’s value as a means to
manage variable demand from the
rest of the business and to redeploy
in-house IT personnel for more
crucial purposes.
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