咖啡厅早餐自助餐服务程序(doc 12页)

咖啡厅早餐自助餐服务程序内容提要：
客人抵达餐厅/带位
1． 客人到达餐厅后１５秒内招呼客人。迎送员面带笑容，手持餐牌，鞠躬、亲切、友善地问候客人：
“Good morning. Welcome to coffee shop. How many people are there in your party? / Table for one (two)?”
早上好，欢迎光临，请问几位呢？
１）应在客人抵达后１分钟内安排客人就座。
２）为客人安排已摆设好的餐台，如台还没有收拾好，告知客人待台收拾、摆设好后马上入座。
  “Would you mind waiting for a while? The table was occupied, and we’re
cleaning the table now, but I assure we’ll take you seat as soon as it’s cleaned.”
请稍等一会，那张台的客人刚离开，我们正在收拾，我保证，一旦收拾好，马上让您入座。
３）如餐厅已满座，应请客人稍等：
“ I’m sorry. It’s full now. Would you like to wait a moment? We’ll arrange a table or you as soon as possible. Please have a seat here.
很抱歉，餐厅现在已经满座，请稍等一会儿，如果有台，我们马上为您安排。

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