酒店服务指南中英版(doc 32页)
摘要
总经理致辞
大堂服务GRAND LOBBY SERVICES
1.大堂经理 Assistant Manager
2.问讯∕留言 Information ∕ Message
3.预订∕接待 Reservation ∕ Reception
4.收银∕结账 Cashier
5.外币兑换 Foreign Currency Exchange
6.信用卡 Credit Card
7.退房时间 Check-out Time
8.客房门卡 Room Card
9.行李服务 Luggage Service
10.大堂保险箱 Lobby Safe box
11.商务中心 Business Center
12.商场 Shopping Center
13.残疾人士设施 Handicapped Facilities
14.擦鞋服务 Shoe-Shine Service
15.花店 Flower Shop
16.租车 Car Hire
17.着装 Dressing
18.停车 Parking
19.行政楼层接待处 Executive Floor Reception
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