Huawei Technologies Co. Ltd.(英文版)(pdf 23页)

Huawei Technologies Co. Ltd.(英文版)目录：
1、In order to obtain a COMPLETE VIEW of what important improvements are needed in the total supply chain, it is crucial to include the view of the customers
2、Over 3 elapse months (March to June), we have reached a total of 46 customers* through 16 interviews and a mail survey with aresult of 30 responses
3、16 customers were selected by Marketing from 3 major cities and 3 provinces to be interviewed
4、From the interviews, we learnt of the customers' wants andneeds in their key interactions with a network equipment vendor - from the buying to the usage processes
5、For the Buying Experience, customers value a reliable and competent sales force who can deliver a comprehensive and highly professional proposal on their recommendation
6、For the Contract Delivery Experience, customers want no surprises of any sort
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