客户管理服务中心手册(中英文对照版)(doc 49页)

客户管理服务中心手册(中英文对照版)目录：
一、公司介绍
二、服务篇
三、业务篇 
四、资费介绍篇 
五、话费查询/充值篇 

客户管理服务中心手册内容提要：
（1）致电10086自助服务热线（异地拨打02010086）查询PUK码：相关通话 收费标准见（二 服务渠道篇）。
Dial self service hotline 10086 (If you are not in Guangzhou, please dial 02010086) to inquire PUK code with your service password. As for charging standards for calls to settle related services, please refer to article (2) Service channels.
（2）凭服务密码致电10086（异地拨打02010086）人工查询；
Dial 10086 (If you are not in Guangzhou, please dial 02010086) of manual inquiry with your service password.
（3）凭服务密码到各沟通100服务厅查询。
Inquire in the Communication 100 Service Hall with your service password.
        Recharge with All-in-one card of China Merchants Bank: Shenzhouxing recharging service with All-in-one card is a Mobile Co   mmunications settling service provided by China Merchants Bank and China Mobile Communications Group jointly. With this service, All-in-one card users of China Merchants Bank can apply to subscribe to the Shenzhouxing recharging service with their All-in-one cards through many business channels like operation counters, telephone bank and online bank of China Merchants Bank. After your “All-in-one card” account is bound with your Shenzhouxing card, you can choose any recharging amount you want by dialing “Shenzhouxing” service number of China Mobile: 13800138000. After you finish the recharging steps, the recharging amount you want will be transferred from your “All-in-one card” current deposit account in China Merchants Bank to the “Shenzhouxing” account bound with the “All-in-one card” account.

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