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B10035课长培训(PPT 91页)

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课长培训
B10035课长培训(PPT 91页)内容简介
主要内容
Training Objectives培训目标
Understanding Carrefour’s Mission and Sales Managers’ Responsibilities
Understanding Carrefour’s Mission and Sales Managers’ Responsibilities理解家乐福的使命和课长的职责
Mission of Carrefour家乐福的使命
Customer Satisfaction顾客满意
Main Responsibilities of a Sales Manager课长的主要职责
Main Responsibilities of a Sales Manager课长的主要职责
The Importance Of Managerial Skills管理层管理技能的重要性
The Role Of Managers经理的角色
Role Transition [1]角色转换(一)
Role Transition [2]角色转换 (二)
The Roles Of An Effective Manager一个有效经理的角色
我的角色My Role
Communication with the Team团队沟通
Three Types Of Questions三种不同类型的问题
Funnel Model 漏斗模式
What Do You Listen For?你听什么?
Model For Better Communication有效沟通模式
Reflecting and Redirecting引导
Questions For Directing可以用来引导对方的问题
Examples Of Directing引导实例
Triads Role Play Recording List三人角色扮演记录单
Building Relationship 培养关系
How to take over your position as Sales Manager如何树立课长的威信
Meeting Team Members Individually单独会见团队成员
Exercises: How Well Do You Know Your Colleague? Asking Questions                                                                         练习:你对员工了解多少? 提问
To Respect My Team
Manage and Develop My Team 管理和发展团队
Understand Where Your Employees Are 明白员工的能力水平
Three General Methods to Manage三种管理方式
What Can You Know from the Skill Inventory技能储备图能告诉你什么
Cross-Training and Backup Building交叉培训、人才备份
How to Manage My Team如何管理团队
To Reprimand
To Fire开除
Are You Task Oriented or Relationship Oriented?                                                           你是以工作任务为导向还是以关系为导向
People & Tasks Considerations有关人与任务的考虑
Task Assignment Skills委派任务技能
Defining Feedback and Coaching定义反馈与指导
How give feedback effectively: BEER Model如何有效的给予反馈:“啤酒”模式
Corrective Feedback - Example改进型反馈意见 - 例子
Positive Feedback: Example积极型反馈实例
Coaching 指导
What Does TEAM Mean?团队的含义
Conditions For Team Success团队成功的条件
What Motivates People ?什么能够激励人?
To Motivate激励
"聪明"目标SMART Objective
SMART Goals聪明目标
Self Management and Development自我管理和发展
Anticipate预见
Time Analysis时间运用分析
Action Planning: A Better Way制定行动计划:一个更为有效的方法
Monitoring & Reporting Progress监控和汇报进展情况
Common Action Planning Errors制定行动计划时常见的错误
Failure To Allow Enough Time没有给予充足的时间

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