权力与冲突管理英文版(PPT 51页)

主要内容
Power
Power: Dependency Model
Power and Dependency
Power: Exchange Model
Power: Empowerment Model
Legitimacy of power
Power - sources
Position Power
Position Power contd
Personal Power
Resource and Information Based Power
Resource and Information Based Power
Unsubstitutability
Information is a resource
Conflict and Negotiation
Conflict occurs when:
Conflict is not inherently bad:
Negative outcomes of conflict
Perception and conflict
Whether the outcome of conflict is good or bad depends on a variety of factors:
Stages of Conflict
Conflict Resolution
Conflict resolution styles
Conflict resolution - A few practical points
Conflict resolution - Formal Methods
Grievance Procedures
Mediation and Arbitration
Techniques for more successful negotiations
Negotiation techniques
Questions to encourage reasonable settlements.
Other things to remember

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