旅游顾问主管岗位职责(英文版)(doc 2页)

旅游顾问主管岗位职责(英文版)内容提要：
职位目的（存在的理由，限制和目标）：
　　To lead a sizable contact centre operation, e-sales or corporate sales team to support efficient operations of the contact center as well as various business lines of the company as a whole.
Operational level：
•To deal with and resolve any customers complaints and ensure their satisfaction level
•To monitor staff performance and conduct 1-on-1 coaching
•To assist sub-ordinates to handle any complicated sales and service requests
•To provide on-the-job trainings for new recruited and ensure the quality of staff
•To foster a customer care culture and encourage two-way and open communications
•To give recommendation to improve and streamline process flow and in-house policies
•To handle any follow up request or bookings with internal department, airlines or partner hotels
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