客户关怀专员岗位职责(英文版)(doc 2页)

客户关怀专员岗位职责（英文版）内容提要：
职位目的（存在的理由，限制和目标）：
　　To provide customer care service to support efficient operations of the contact center as well as various business lines of the company as a whole.
操作层面：
•To handle and resolve customer complaints referred by hotline, write-in, emails, media
•To conduct periodic mystery shopper programs to keep track service standards and customer satisfaction levels
•To prepare periodic reports on complaint cases and analysis customer feedback to reflect weakness on product decide/service standard/business flow and identify rooms for improvement
•To collaborate with buddy teams to monitor performances, foresee and react to changing customer requirements.  To identify potential business/operational risks and to initiate action plans to protect company interests
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