某知名酒店入职培训教程(ppt 44页)
某知名酒店入职培训教程内容提要:
Front Office 前台
House Keeping 管家部
Engineering 工程部
Food & Beverage 餐饮部
Sales & Marketing 市场销售部
Finance 财务部
Human Recourses 人力资源部
Security & Safety 保安部
List the important elements in the definition of a brand列出品牌定义的几个重要组成部分
Describe the unique characteristics of the Hotel brand描述酒店品牌的独特性
Describe the three links of the Service-Profit Chain and their impact描述服务利润关系链中三个环节
A brand is a consistent product and/or service that enables one to achieve premium pricing and loyalty.品牌是一种具有连贯性的产品或服务,由此可取得较高的定价和忠诚度
Speed and efficiency of check-in and check-out入店登记/离店手续的快捷
Friendly, knowledgeable, and responsive associates友善、富有知识和反应敏捷的员工
Operational Excellence 优异经营
Warm & Caring Brand 热诚和关爱的品牌
Largest & most recognized brand 最大和最受认可的品牌
SPG (Starwood Preferred Guest) 喜达屋优先顾客计划
Caring Service 关爱服务..
提供工具和培训以确保对客人持续一贯和关爱的服务。
Provide tools & training to deliver warm, consistent and caring service to our guests.
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