基于胜任特征的管理培训(英文版)(ppt 65页)

基于胜任特征的管理培训(英文版)目录：

对外经贸大国际工商管理学院
培训的目的
向企业雇员传授广泛的技能
利用培训强化雇员的献身精神
企业用于培训的投资
核查和补充
 执行人：人力资源部、部门经理
 工作标准：核查新雇员有哪些上岗引导计划中的内容被忽略；对被忽略的部分进行必要的补充。
签订协议及劳动合同
执行人：人力资源部、新雇员
工作标准：签创新和机密消息协议；签与知识产权有关的协议；签劳动合同。
对基于胜任特征的工作规范的考 察
Customer service in sales
Consulting Skills in sales
Needs Identification
Behavioral Characteristics
Product knowledge
Behavioral Characteristics
Prospects Clients
Behavioral Characteristics
Client service
Behavioral Characteristics
Cross-selling
Behavioral Characteristics
Handles difficult clients
Behavioral Characteristics
Relationship management
Behavioral Characteristics
Sales closing
Behavioral Characteristics
Five Teaching Strategies
Cooperative Learning
Inquiry
Questions and Answers
Simulation
Demonstration
1.  Cooperative Learning
CL refers to a set of instructional methods in which students work in small mixed ability learning teams.
Each student responds for not only for learning material in class, but also for teamwork learning.
Six characteristics of  CL
)Heterogeneous
)Positive Interdependence
)Face-to-face interaction
...talk to, listen to, connect with, ask...others
)Individual accountability
)Social and academic goals, Identification
)Group processing

Teacher’s Responsibility
Select topics
Arrange group
Prepare materials
Give a task statement and set up goals
Set up judging criteria
Anticipate and solve problems
Group Working Behavior
Participating in group activities
Staying in the group
Listening
Asking questions
2.  Inquiry
Inquiry approaches begin with questions and rely on them heavily thereafter as ways to stimulate students’ exploration, discovery, and critical thinking about subject matter.
   (Question is the basic method.)

An Inquiry Approach is built around:Hypothetical casesEntrapmentTracing consequencesQuestioning authority
The classroom climate is very open for students’ questioning.
The procedure may vary from one situation to another
The major objectives of Inquiry:
To develop experience;
To explore;
To discover facts, generalizations, and techniques.
Alternative predictions are encouraged.
Tracing consequences helps students’ gain better understanding.
3. Questions & Answers
Main reasons for questioning:
To get students to participate
To check on students’ comprehension
To track students’ attention
To test students knowledge of a topic.
To diagnose students’ weaknesses
To break the ice (let the discussion going)
To allow a student to shine in front of his classmates
To establish explanation
To review work
To build up the students’ security
To learn about students’ themselves
To discuss a specific topic
........

..............................