卓越绩效评价准则（PDF 13）

目次
前言········。········，一m
引言·····················⋯⋯ N
1 范围····。········· 1
2 规范性引用文件·············⋯ ⋯ 1
3 术语和定义····............................ 1
4 评价要求1········，⋯ ⋯ 1
4. 1 领导·······，············· 1
4.2 战略·······.............2
4.3 顾客与市场········一3
4.4 资源············⋯⋯ 4
4. 5 过程管理····· ····....·一6
4.6 侧量、分析与改进········........................ 6
4.7 经营结果······，，，甲，···。··，，】·，···，·····一7
..............................