某酒店集团管家部各岗位职责及管理制度(RTF 56页)

2.1管家部经理H.KDept.Manager2
2.2楼层经理HeadFloorSupervisor3
2.3楼层督导FloorCaptain5
2.4楼层服务员RoomAttendant7
2.5楼层清扫员RoomCleaner9
2.6公共区域经理PublicAreaSupervisor11
2.7公共区域督导PublicAreaCaptain12
2.8公共区域服务员PublicAreaAttendant13
2.9花房管理员Florist14
2.10公共区域清洁工PublicAreaCleaner15
2.11洗涤部经理LaundryManager16
2.12洗涤部督导LaundryCaptain17
2.13干洗工DryCleaner18
2.14大湿洗工Washer-LargeItems20
2.15小湿洗工Washer-SmallItems21
2.16平烫工FlatWorkIroner22
2.17布草折叠工LinenFoldingAttendant23
2.18布草收发员LinenDeliveryMaid24
2.19制服收发员UniformDeliveryMaid25
3.3.1楼层钥匙领用和保管Pickingup&KeepingRoomKey32
3.3.2开酒水帐单FillinginWine&BeverageBill33
3.3.3杯具洗涤、消毒Washing-up&DisinfectingGlassware34
3.3.4客用品领用、存放Applicationof&KeepingItems35
3.3.5客人要求开门HandlingRequestforOpeningtheDoor36
3.3.6引领客人进房GreetingtheGuests37
3.3.7报交遗留物品DeliveringPropertiesLeftBehindbyGuest38
3.3.8客人离店结帐GuestCheck-out39
3.3.9查走客房（遗留物品）Check-upC/ORoom40
3.3.10做夜床ProvidingTurn-downService41
3.3.11开房门OpeningtheDoor43
3.3.12加床HandlingRequestforExtraBed44
3.3.13铺床MakingtheBed45
3.3.14上毛巾、茶水OfferingTowel/TeaService46
3.3.15客房二次打扫Re-cleaningtheRoom47
3.3.16重点宾客进房ReceivingVIP48
3.3.17擦皮鞋ProvidingFreeShoeShiningService49
3.3.18翻转床垫TurningtheMattress50
3.3.19洗涤浴帘WashingShowerCurtain51
3.3.20吸尘器使用和保养Using&MaintainingVacuumCleaner52
3.3.21处理意外损坏宾客物品DealingwithDamagingGuests’Articles53
3.4客房清扫员RoomCleaner54-59
3.4.1整理工作车CleaningupMaid’sCart54
3.4.2打扫住客房MakingupOccupiedRoom55
3.4.3清扫卫生间MakingupWashingRoom57
3.4.4工作车摆放Maid’sCartSetting58
3.4.5空房清扫MakingupVacantRoom59

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