服务英语相关知识简介(doc 8页)

服务英语相关知识简介内容提要：
（一）常用问答
1. Q：请问洗手间/客梯/自动扶梯在哪儿？
Where is the toilet/ lift / escalator?
A：在前面/后面/左面/右面，请您向前/后走，往左/右拐。/我带您去，请跟我来。
On the front/ Back over there/ On the left/ On the right, please go ahead/ back and turn left/ right. / Please follow me, I’ll show you the way.
Q：去皇冠酒店怎么走？
How to get to the Crown Plaza?
A：从一楼华伦天奴柜台旁边出去，乘电梯可以到达酒店。
Go out by the counter of VALENTINO and take the lift to the hotel lobby.
2. Q：请问哪儿有超市？
Where is the supermarket, please?
A：超市在六楼。
It’s on the sixth floor.
3. Q：外币/美元/港币兑换在哪里？
Where can I exchange  foreign currency/  US dollar/  Hongkong dollar?
A：请您去6F顾客服务中心兑换。
Please go to the Customer Service Center on the sixth floor.
4. Q：顾客服务中心/咨询台在哪里？
Where is the Customer Service Center/ the Information Desk?
A：在六楼/在一楼大厅。
It’s on the sixth floor/ in the hall of the first floor.
5. Q:有自动存包柜吗?
Is there any locker?
A:是的，您的小件商品可以存放在二、三、六楼自动存包柜。
Yes. Small items can be kept in the locker on the second, third and sixth floors.

..............................