Work Team and Communication（英文版）(ppt 24页)

Work Team and Communication（英文版）内容提要：
Team roles
Creator-Innovators:initiate creative ideas.
Explorer-Promoters:champion initiated ideas
Assessor-Developers:analyze decision options
Thruster-Organizers:provide structure
Concluder-Producers: provide direction & follow
Controller-Inspectors:check for details
Upholder-Maintainers:fight external battles
Reporter-Advisers:seek full information
Linker:coordinate & integrate
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Developing high mutual trust Characteristic of high-performance teams where members believe in the integrity,character,& ability of each other.
Dimensions: Integrity-honesty & truthfulness; Competence-Technical & interpersonal knowledge, skills;    Consistency-Reliability,predictability,& good judgement in handling situations;  Loyalty-Willingness to protect & save face for a person;  Openness-share ideas freely
How to build trust: Demonstrate you’re working for others’ interest as well as your own;   Be a team player;         Practice openness;    Be fair;  Speak your feelings;         Show consistency in the basic values that guide your D-M;  Maintain confidence;    Demonstrate competence
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A Communication Model
The source: message-what is communicated
Encoding:converting a message to symbolic form.  Skill,attitude,knowledge, social-culture system
Channel:the medium through which a message travels--selected by the source
Decoding:retranslating a sender’s message
The receiver
Feedback loop:the final link in the process; puts the message back into the system as a check against misunderstanding.