DELIVER in Asia(英文版)(ppt 58页)

DELIVER in Asia(英文版)内容提要：
The basics have to be in place：
Customer Service
Cost: %Overdue
Service: lead time, ease of ordering
Quality:#CNs due to error, invoicing accuracy
Warehousing/Distribution
Cost:  %NPS
Service:  %case fill, %order fill, IRA
Quality:  %rejects, %returns, %damages
Service and Integration：
Organisation manages business through multi-functional teams, exploiting functional excellence whilst focusing on immediate upstream and downstream customers
Information requirements optimised for management of internal organisation
Customer base predominantly key account (>60% Volume weighted)
Key supplier consolidation - relationship management

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