现代电话礼仪培训教程(ppt 37页)

现代电话礼仪培训教程内容提要：
The Phone is Ringing!电话铃响了
Pick up the call within 3 rings using smiling voice
   铃响三声之内用微笑的声音接起
Greeting/Department/Identify Yourself/Offering Help
 问候/报部门/报自己/主动提供帮助
Good Morning/Good Afternoon/Good Evening
    早上好/下午好/晚上好
Executive Lounge
    行政酒廊
Richard Speaking
    我是Richard
How May I assist you?
    请问有什么我能帮到的吗？
The Call Is For Me.是找我的
Confirm That You Are The Very Person And/ OR Check Who Is The Caller (If S/He Didn’t Tell You).
   确证你就是要找的人并/或询问对方是谁
   (如果对方未讲的话)。
Keep Smiling and Use a Courteous Voice，Show You Are Willing to Help
   保持微笑及使用礼貌的语气，显示出你乐意相助
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