领导和管理人员.ppt37

“LEADERSHIP IS AN INFLUENCING PROCESS。IT IS ABOUT GETTING THINGS DONE THROUGH OTHERS”领导是影响的过程，是通过发动其他人来完成工作
LEADERS AND MANAGERS领导和管理人员的区别
1.COMMUNICATE our vision of a customer-focused workplace传达我们的服务理念---顾客至上.  2. DETERMINE and respond to internal customer needs. 确定并回应内部顾客的需求3.ESTABLISH a climate for open communication创造一个开放式的沟通环境4.BUILD positive relationships建立良好的关系

DETERMINE AND RESPOND TO INTERNAL CUSTOMER NEEDS内部顾客的需求是什么？
 

THE 4 P’S OF TEAMBRIEFING
班组会4P结构
 
PROGRESS工作进展
 
POLICY / PLANS政策/计划 

PEOPLE员工
 
POINTS OF ACTION 行动要点

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