标准解决问题的方法(英文版)(ppt 66页)

标准解决问题的方法内容摘要：
What is a Problem?
A problem is  a discrepancy (difference) between the current situation and the standard.
A difference between what is happening and what should be happening.
Uses for PDCA Process
The PDCA process is used to solve problems (bring non-standard condition back into standard), or
To reduce the amount of waste associated with a current standard.     (change the Standard, make an improvement)
example: reduce marketplace inventory from 3 sequences to 2 sequences.
Module Objectives
Provide a (Plan-Do-Check-Action) user friendly problem solving process to establish a systematic approach of working through problems.
Introduce the Problem Solving Process and the Problem Solving Format.
The criteria you use to guide this evaluation include:
Importance:  how serious is the problem in light of cost, safety, or quality, etc.?
Urgency:  how soon should it be solved to avoid more serious problems
Tendency:  is the problem getting worse, staying the same, or getting better?
Problems may have high, medium, or low importance, urgency, or tendency.  All of these factors need to be considered when several problems arise at the same time and priorities must be set
Standard (What should be happening/ what is the standard or standard way)
Current Situation (What is actually happening)
Discrepancy (What is difference between standard and actual?)
Extent (What is trend/ when did it start/ who is affected/ how often does it occur/ where does it happen/ etc...?)
Rationale (Why should this problem be addressed/ what would happen if it weren’t addressed?)

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