管理知识名言(doc 17页)

We are here to discuss your performance; not someone else's. 我們是來討論你的績效；不是別人的。 註：因此若績效不佳，不要怪罪別人。  The primary purpose of performance evaluation is to identify areas in need of improvement. 績效評估的主要目的是指出需要改進的地方。  When there's a problem, look for a solution, not for someone to blame. 當問題發生時，尋找解決方法，而不是找代罪羔羊。  If you're not serving the customer, you'd better be serving someone who is. 如果你無法服務客戶，你最好替可以服務客戶的人做事。 Albrecht and Zemke There is only one valid definition of business purpose: to create a customer. 企業存在的目的只有一個明確的定義：創造客戶。 彼得‧杜拉克(管理大師)  "What is our business?" is not determined by the producer but by the customer. "我們經營什麼事業？"不是由生產者決定，而是由客戶。 彼得‧杜拉克(管理大師)  Encouragement 鼓勵 Life's not fair, but God is good. Life throws us a disappointment. And God responds by giving us encouragement. 生活是不公平的，但上帝是好的。生命讓我們失望，上帝卻以鼓勵回應我們。Robert H. Schuller  True Honor 真正的榮耀 Any person can be successful on smooth seas, but it is the victor over the storm who gains true honor. 任何人都可在風平浪靜的海上成功，但是能戰勝風暴的才可獲得真正的榮耀。
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