ISO9000-2015正式版基础与术语英文版(PDF 58页)

目录
Foreword  iv
Introduction  v
1 Scope . 1
2 Fundamental concepts and quality management principles 1
1 General  1
2.2 Fundamental concepts 1  2 Quality management system 3 Context of an organization 4 Interested parties 2.2.5 Support  2
2.3 Quality management principles 1 Customer focus 3
2 Leadership  4
3 Engagement of people 5
4 Process approach 5 Improvement . 6
6 Evidence-based decision making 7
2.3.7 Relationship management  8
2.4 Developing the QMS using fundamental concepts and principles 1 QMS model  2 Development of a QMS . 9
2.4.3 QMS standards, other management systems and excellence models . 10
3 Terms and definitions . 10
1 person or people 0
2 organization 1
3 activity . 3
4 process 5
5 system  6
6 quirement 18
7 result . 0
8 data, information and document 3
9 ustom . 5
0 characteristic  6
1 determination 7
2 ction 29
3.13 Terms related to audit  30
Annex A (informative) Concept relationships and their graphical representation  33
Bibliography . 47
Alphabetical index of terms . 49
© ISO 2015 – All rights reserved iii
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