QFD质量认证管理培训资料(PPT 47页)

主要内容：
Quality Function Deployment
Learning Objectives
Process Overview
QFD and the House of Quality
House of Quality
Benefits of QFD
Less Time, Less Cost of Development
QFD Steps
QFD in Detail
1. Customer Needs (VOC)
Example: High-End Children’s Bicycle Design
2. Critical Customer Requirements (CCRs)
Principles of Establishing Good Critical Customer Requirements
Principles of Establishing Good Critical Customer Requirements CCR’s
2. Critical Customer RequirementsHigh-End Children’s Bicycle Example
3. Interrelationship Matrix
3. Interrelationship MatrixEvaluate Relationships – Bicycle Example
3. Interrelationship MatrixDetermine Relative Importance of Each CCR
3. Interrelationship MatrixAnalyze It
4. Customer Rating of Competitors
4. Customer Rating of Competitors (Cont.)
4. Customer Rating of Competitors (Cont.)
4. Customer Rating of CompetitorsHigh-End Children’s Bicycle Example
5. Correlation Matrix
5. Correlation Matrix (Cont.)
5. Correlation Matrix (Cont.)
5. Correlation MatrixHigh-End Children’s Bicycle Example
6. Technical Comparison
6. Technical Comparison (Cont.)
6. Technical ComparisonHigh-End Children’s Bicycle Example
7. Performance Targets
7. Performance Targets (Cont.)
7. Performance Targets (Cont.)
7. Performance TargetsHigh-End Children’s Bicycle Example
Analyze and Diagnose HOQ
Analyze and Diagnose HOQ (Cont.)
Analyze and Diagnose HOQ Perform Risk Analysis
Overview of QFD
COMMON QFD PITFALLS
THE “STATIC” QFD
POINTS TO REMEMBER
Exercise- Mousetrap  QFD
VOC-Next Generation Mouse Traps
Competitors Benchmarking Information
Takeaways

 

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