Building Quality Into On-The-Job Performance（英）(ppt 31页)

Building Quality Into On-The-Job Performance（英）内容提要：
Task analysis
Done for each task on Task Matrix
Uses two SMEs working with a technical writer
Takes approximately one hour per task
Result is Structured OJT Guide
Structured OJT Guide verified by panel
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Procedure list outcomes 
Refined task matrix
Clearer job description
Better understanding about knowledge and skill requirements
Support for on-the-job training
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Structured OJT
Provides a definitive training plan
Clarifies expectations
Provides a map and current status
Occurs with a mentor (subject matter expert, lead or senior person) who has been trained to train others
Offers structured guidance and practice in a real-world setting.