Total Quality Management MFG 401(英文版)(pdf 6页)

Total Quality Management MFG 401(英文版)内容提要：
The Timeless Concepts
Regardless of name, some timeless quality concepts
include:
1. Ask the customer to define quality.
2. Empower people within systems to create quality.
3. Speak with data not just opinions.
4. Be preventative not reactive.
5. Add value not paperwork.*
6. Solve problems that affect customer satisfaction.
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