Total Quality Management(英文版)(ppt 21页)

Total Quality Management(英文版)内容提要：
Dimensions of Quality：
1、Performance - primary ops characteristics
2、Availability, Reliability, Durability, Maintainability
3、Features - secondary characteristics
4、Warranty - promise of performance
5、Aesthetics - pleasing characteristics
6、Price - indicates value of product
7、Example - Stereo Amplifier
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