Building Quality Into On-The-Job Performance(ppt 31页)

Building Quality Into On-The-Job Performance内容提要：
Job analysis outcomes：
Role clarity
Job description
Education/training requirements
Task analysis：
Done for each task on Task Matrix
Uses two SMEs working with atechnical writer
Takes approximately one hour per task
Result is Structured OJT Guide
Structured OJT Guide verified by panel
Task analysis outcomes ：
List of procedures
Completion criteria
Reference to best practices
Procedure list outcomes ：
Refined task matrix
Clearer job description
Better understanding about knowledge and skill requirements
Support for on-the-job training
Structured OJT：
Provides a definitive training plan
Clarifies expectations
Provides a map and current status
Occurs with a mentor (subject matter expert, lead or senior person) who has been trained to train others
Offers structured guidance and practice in a real-world setting
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