ISO 9000-2000(英文版)(DOC 30页)

Contents                     Page
1 Scope                       1
1.1 General                      1
1.2  Application                     1
2 Normative reference                   1
3 Terms and definitions                   1
4 Quality management system                 2
4.1  General requirements                  2
4.2  Documentation requirements                2
5 Management responsibility                  3
5.1  Management commitment                 3
5.2  Customer focus                    4
5.3  Quality policy                    4
5.4  Planning                     4
5.5  Responsibility, authority and communication             4
5.6  Management review                  5
6  Resource management                   5
6.1  Provision of resources                  5
6.2  Human resources                   6
6.3  Infrastructure                    6
6.4  Work environment                   6
7 Product realization                    6
7.1  Planning of product realization                6
7.2  Customer-related processes                 7
7.3  Design and development                 8
7.4  Purchasing                     9
7.5  Production and service provision               10
7.6  Control of monitoring and measuring devices            11
8 Measurement, analysis and improvement              11
8.1  General                      11
8.2  Monitoring and measurement                11
8.3  Control of nonconforming product               12
8.4  Analysis of data                    13
8.5  Improvement                    13

Annexes
A Correspondence between ISO 9001:2000 and ISO 14001:1996         15
B Correspondence between ISO 9001:2000 and ISO 9001:1994         19
Bibliography                      23

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