ISOTS169492002英语版标准讲解.ppt206

Process
An activity using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process.
Process Approach
The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management, can be referred to as the “process approach”.
过程
通过使用资源和管理,将输入转化为输出的活动可视为过程。
过程方法
组织内诸过程的系统的应用，连同这些过程的识别和相互作用及其管理，可称之为“过程方法”。
质量管理体系8大原则
 以客户为关注焦点      Customer Focus
 领导作用                    Leadership
 全员参与                    Involvement of People
 过程方法                    Process Approach
 系统化管理                 System Approach to Management
 持续改进                    Continual Improvement
 基于事实的决策方法   Factual approach to Decision Making
 与供方互利的关系      Mutually Beneficial Supplier  
                                              Relationships
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