品质管理知识(英文版)(ppt 103页)
品质管理知识(英文版)(ppt 103页)内容简介
品质管理知识内容摘要:
Total Quality Management Defined
Quality Specifications and Costs
Six Sigma Quality and Tools
External Benchmarking
ISO 9000
Service Quality Measurement
ASC: Product characteristics & features that affect customer satisfaction
User-Based: What consumer says it is
Manufacturing-Based: Degree to which a product conforms to design specification
Product-Based: Level of measurable product characteristic
Customer focus
Continuous improvement
Employee empowerment
Benchmarking
Just-in-time
Tools of TQM
Yields: How to do what is important and to be accomplished
..............................
Total Quality Management Defined
Quality Specifications and Costs
Six Sigma Quality and Tools
External Benchmarking
ISO 9000
Service Quality Measurement
ASC: Product characteristics & features that affect customer satisfaction
User-Based: What consumer says it is
Manufacturing-Based: Degree to which a product conforms to design specification
Product-Based: Level of measurable product characteristic
Customer focus
Continuous improvement
Employee empowerment
Benchmarking
Just-in-time
Tools of TQM
Yields: How to do what is important and to be accomplished
..............................
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