SLA服务等级协议(ppt 42页)

SLA服务等级协议目录：
一、什么是SLA?
二、国内外SLA的发展动态
三、电信开展SLA应用的策略探讨
四、小结

 

SLA服务等级协议内容提要：
一、什么是SLA?
A Service Level Agreement is a contract between a provider and a customer that guarantees specific levels of performance and reliability at a certain cost
SLA的分类：
Carrier—backbone network provider
Availability
Round trip delay
Packet loss
ASP — Access services provider
Dialup success rate
Access rate
Data Center----Hosting, EC, ASP service provider
Availability
Service response time(HTTP for customers)

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