饮食行业业绩卓越奖及波多里奇奖（1）(ppt 125页)

饮食行业业绩卓越奖及波多里奇奖（1）目录：
主题1：业绩卓越奖的背景以及波多里奇奖的概况
主题2：波多里奇模式的核心价值
主题3：组织简介以及组织挑战

 

饮食行业业绩卓越奖及波多里奇奖（1）内容提要：
The Goals of Baldrige Award波多里奇奖的目标：
The Criteria are designed to help organizations use an integrated approach to organizational performance management that results in设计本标准是为了帮助组织使用一种整合的方法进行组织业绩管理，从而：
- delivery of ever-improving value to customers,
  不断提高向顾客交付的价值
- contributing to marketplace success
  贡献于成功的市场开拓
- improvement of overall organizational effectiveness and capabilities
  整个组织有效性和能力的提高
- organizational and personal learning
  组织以及个人的学习
……

Is TQM dying?全面质量管理是否正在衰退？
A study performed by K. B. Kevin and V. R. Singhal to link TQM to bottom-line measures of performance.
由K. B. Kevin 和 V. R. Singhal进行的研究将全面质量管理与业绩的底线测量相联系。
600 companies who have effectively implemented TQM are selected. Companies with:选择了600家有效实施全面质量管理的公司。他们：
Focusing on customer satisfaction,以顾客满意为中心，
Encouraging employee involvement,鼓励全员参与，
Continuous improvement well accepted, practiced, and deployed,接受、进行并坚持持续改进，
Wining of some types of quality award. 成功获得某些质量奖项。
……

The Evolution and Continuous Improvement of the Baldrige Award 波多里奇奖的发展和持续改进：
Originally created by leaders in the field
最初由质量界领导者创建，
Based on evolving challenges, continuously short list key requirements for long term success
基于企业不断面临新的挑战，整理更新能使企业长期成功的关键要求。
Integrate and improve linkage between strategy, process, and results
战略、过程和结果联系的整合和改进
Increase applicability; support more users of the Criteria
增强适用性 ；支持更多的用户。

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