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医疗行业业绩卓越奖及波多里奇奖(2)(ppt 171页)

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医疗行业业绩卓越奖及波多里奇奖(2)(ppt 171页)内容简介

医疗行业业绩卓越奖及波多里奇奖(2)目录:
主题4:类、条款、区域以及特殊问题
主题5:基于波多里奇标准的自我评估和改进
主题6:如何实施波多里奇奖及如何编写自评报告

 

医疗行业业绩卓越奖及波多里奇奖(2)内容提要:
System Foundation体系建立基础:
Measurement, Analysis, and Knowledge Management (Category 4) are critical to the effective management of your organization and to a fact-based system for improving performance and competitiveness. Measurement, analysis, and knowledge serve as a foundation for the performance management system.
测量、分析及知识管理(第4类)是组织的有效管理以及以事实为基础的、提高业绩和竞争力的体系的关键。测量、分析及知识能够作为业绩管理体系的基础。
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Focus on Organizational performance areas: 组织业绩领域聚焦:
(1) customer-focused results, (2) product and service results, (3) financial and market results, (4) human resource results, (5) organizational effectiveness results, including key internal operational performance measures, (6) governance and social responsibility results.
(1)关注顾客的结果,(2)产品和服务结果,(3)财政和销售结果,(4)人力资源结果,(5)组织的效力结果,包括关键的内部经营业绩测量,(6)管理和社会责任结果。
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Key Characteristics of the Criteria - Nonprescriptive and Adaptable 标准的关键特性—非指令性的并且是适应性强的:
The criteria is more a collection of the best concepts than a standard. The requirements are triggered by questions (what, how).本标准与其说是一个标准还不如说是最佳概念的集合。标准中的要求是由问题(什么、怎样)触发的。
Organizations are encouraged to develop and demonstrate creative, adaptive, and flexible approaches for meeting basic requirements. Nonprescriptive requirements are intended to foster incremental and major (“breakthrough”) improvements, as well as basic change.
鼓励组织发展并展示创造性的、适用的以及弹性的方法满足基本要求。非指令性要求是为了培育渐进的及重大的(突破式的)改进。


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