日化行业业绩卓越奖及波多里奇奖（1）(ppt 125页)

日化行业业绩卓越奖及波多里奇奖（1）目录：
主题1：业绩卓越奖的背景以及波多里奇奖的概况
主题2：波多里奇模式的核心价值
主题3：组织简介以及组织挑战

日化行业业绩卓越奖及波多里奇奖（1）内容提要：
The Emerging of Baldrige Award 波多里奇奖的出现
After the 2nd. World War, with the coming of peace, U.S. management almost overnight discarded the very quality management practices that had helped make the industrial war effort so successful.  The most profitable strategy was just to keep pumping up the production volumes and ignore everything else.
Thus U.S. management resolutely ignored quality management for the next thirty years.
第2次世界大战后，战争停息，美国管理几乎抛弃了全面质量管理规范。最有利可图的策略就是只追求产量而忽略其他任何东西。
因此，在接下来的30年内，美国几乎彻底忽略了质量管理。
……

Others, such as General Motors didn't understand this at all. GM's response was to "bet the farm" on a strategy of using technology to replace people, which proved to be a disastrous. Other companies became convinced that they were the victims of "dumping" and sought legislation that simply forced more efficient foreign companies to increase their margins by charging U.S. customers more.
其他公司，例如通用公司根本不理解这一举措，通用公司的反应是使用技术取代人的策略无疑是“把老本都赌上”，其后果是空前惨重的。其他公司也确信他们是“倾销”的受害者，并寻求法律途径向外国公司施压，通过控制更多的本土顾客以增加他们的收入。
……

The Baldrige Award 波多里奇奖
National Institute of Standards and Technology (NIST) , an agency of U.S. Department of Commerce, is responsible for the Baldrige National Quality Award and Program.
国家标准与技术协会（NIST），美国商业部门的下属机构，负责波多里奇国家质量奖评奖及方案。
The American Society for Quality (ASQ) assists in administering the Award Program under contract to NIST.
美国质量学会（ASQ）按照与NIST的合同协助评奖方案的执行工作。
The contents of Baldrige Award are up-dated annually along with a comprehensive case study issued by NIST. 
波多里奇奖的内容与NIST公布的综合案例研究一起每年更新。

..............................