饮食行业Training and Developing Employees(ppt 57页)
- 所属分类:
- 餐饮管理
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- 1330 KB
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- 相关资料:
- 饮食行业
饮食行业Training and Developing Employees目录:
一、Orienting Employees
二、The Training process
三、Training Techniques
四、Training for Special Purposes
五、Managerial Development and Training Techniques
六、Evaluating the Training Effort
饮食行业Training and Developing Employees内容提要:
Training Needs Analysis
To determine what training is required
Two main ways to identify training needs
1.Task analysis(特别适用于决定新进职者的训练需求)
2.Performance analysis(评估在职员工绩效)
Other technique
ex:observations,questionnaire surveys
……
Task Analysis:Assessing the Training Needs of New Employees
用途:to determine the training needs of employees who are new to their jobs
目的:to determine what specific skills the job requires(ex:主管应具备面试技巧)
方法:job descriptions and job specifications
协助:Task Analysis Record Form
Task Analysis Record Form
Task List : main tasks and subtasks
How Often Performed : frequency
Quantity,Quality Standards : standards
Performance Conditions : conditions
Skills Required : the skills or knowledge required
Where Best Learned : on or off the job
……
Videoconference distance learning
A means of joining two or more distant groups using a combination of audio and visual equipment.
建议 :
1.避免闪亮的珠宝或花样繁多的衣物
2.至少提早20分钟到达
3.测试将用到的所有设备
4.调整灯光
Vestibule or Simulated Training
意义 : 让受训者藉由工作上所使用的模拟设备来学习
目的 : 能获得在职训练的好处,而不用把受训者置于实际工作中
适用情形 : 当在职训练过于昂贵或危险时
范例 : 飞行仿真器 (飞行员训练)
1.Safety
2.Learning efficiency
3.Cost savings
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