医疗行业QIT促进员专业培训(ppt 92页)

医疗行业QIT促进员专业培训目录：
一、QIT 与改善
二、QIT 的步骤
三、寻找改善的根源--自我的突破
四、团队选定- 人才梯队准备
五、选定课题要点5M 选题法
六、拟定期划书一切由成本开始
七、专案推行

 

医疗行业QIT促进员专业培训内容提要：
QIT-质量改善小组：
由个别部们或跨功能小组,对质量作出长期或短期改善活动
functional or cross-functional teams, long-term or short-term quality improvement activities
以小组形式活动，透过定期会议及其它活动
act as a team, through periodic meetings or other activities
……

质量改进的定义Quality improvement defined
质量改进
quality improvement
质量管理中致力于提高有效性和效率的部份
the part in quality management that deals with effectiveness and efficiency
有效性
effectiveness
完成所策划的活动并达到所策划的结果程度的度量
a measure of achieving planned activities and get results
……

创新与改进之分别Innovation and improvement
改进：
Improvement
是强调以员工的努力、士气、沟通、训练、团队、参与及自律来达成目标，由于持续不断的努力，所产生的是小步伐改进，而遂次累积而成
Stress employee contribution, morale, communication, training, team work and self-discipline to achieve results. As the effort is continual, small steps can be accumulated.
为何要持续改进?why continual improvement
顾客的需要在变化
customer requirements are changing
社会在进步
the society is progressing
技术在发展
technology is development
竞争对手不断增强
competition is increasing

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