珠宝行业QIT促进员培训资料(ppt 92页)

珠宝行业QIT促进员培训资料目录：
一、Q—Quality 品质
二、I –Improvement 改进
三、T-Team  团队
四、QIT-质量改善小组
五、跨功能(部门)管理
六、改善观念
七、质量改进的定义
八、质量改进的杠杆原理
九、创新与改进之分别
十、为何要持续改进?
十一、..........

 

珠宝行业QIT促进员培训资料内容提要：
Q—Quality 品质
什么是质量What is Quality
–顾客满意的产品或服务
Customer satisfied product or service
什么是顾客who is customer
–接收产品/服务的组织或人
the person/organization who receives product/service
优质的要求requirements of excellent quality
–物超所值 superb value
……

I –Improvement 改进
改进是指为改善产品的特性和(或)提高用于生产和交付产品的过程的有效性和效率所开展的活动，……必要时，对结果进行评审，以确进一步的机会审核、顾客反馈和质量管理体系评审也可用于识别这些机会改进是一种持续的活动。
Improvement refers to the actions taken to enhance the features and characteristics of products and/or increase the effectiveness and efficiency of processes used to produce and deliver them… Results are reviewed, as necessary, to determine further opportunities for improvement.  Audits, customer feedback and review of the quality management system can also be used to identify opportunities.  Improvement is a continual activity.
……

QIT-质量改善小组
由个别部们或跨功能小组,对质量作出长期或短期改善活动‧
functional or cross-functional teams, long-term or short-term quality improvement activities
以小组形式活动，透过定期会议及其它活动
act as a team, through periodic meetings or other activities.

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