酒店前台接待英语培训资料(ppt 40页)

酒店前台接待英语培训资料目录:
一、欢迎和问候语
二、电话用语
三、道歉语
四、前台术语

 

酒店前台接待英语培训资料内容简介：
Good morning (afternoon, evening), sir ( madam )
How do you do?
How do you do?
Glad / Nice to meet you.
How are you? Fine, thanks. And you?
Welcome to our hotel.
Wish you a most pleasant stay in our hotel.
I hope you will enjoy your stay with us.
I hope you are enjoying your stay with us.
I hope you have enjoyed your stay with us.
Have a good time!
 Front Desk. Can I help you?
Sorry, I’ve dialed the wrong number.
May I speak to your General Manager?
     ----- Speaking.
Sorry. He is not in at the moment.
          Would you like to leave a message?
I beg your pardon?  /  Pardon?

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