金陵连锁酒店礼貌服务知识-英文版(ppt 47页)

金陵连锁酒店礼貌服务知识-英文版内容简介：
Please; Thank you; Excuse me; Pardon; So sorry.
e.g.
 “Excuse me, sir. May I know your name, please?”
“Mr. Smith, Thank you very much”
 “I’m so sorry to have bothered you.”

 Follow with:
“Welcome back to *** hotel, sir/madam.”
“Welcome to ** hotel, sir/madam.”
“It’s nice to see you again, sir/madam.”
For new arrivals:
“Did you have a nice trip, sir/madam?”
Add:
“Have a pleasant stay in *** hotel, sir/madam.”
“ I hope you enjoy your stay with us, sir/madam.”
If a guest sneezes while talking to you, say: “Bless you.”
If a guest hurts himself, say:
“I hope you did not hurt yourself.”
“Are you all right, sir/madam?”

 

 

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