GOALOFSIXSIGMA企业办公管理系统英文(pdf 10页)

GOAL OF SIX SIGMA: "Bottom-line" financial improvement
BENEFITS OF SIX SIGMA: Productivity increases, cycle time reduction, higher throughput, reduced defects, high
levels of outgoing quality, standardized improvement methodology across the organization, a set of techniques and
tools to simplify improvement efforts, greater customer satisfaction and dramatic improvement in the "bottom-line".
DESCRIPTION OF SIX SIGMA: Using the popular Six Sigma definition, it is a statistical measure of quality, 3.4
defects per million or 99.99966% good quality. Although zero defects is the goal, as a measure Six Sigma will drive
a firm toward achieving higher levels of customer satisfaction and reducing operational costs. Six Sigma is a robust
continuous improvement strategy and process that includes cultural methodologies such as Total Quality
Management (TQM), process control strategies such as Statistical Process Control (SPC) and other important
statistical tools. It uses a structured systems approach to problem solving and strongly links initial improvement goal
targets to bottom-line results.
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SIX SIGMA FAQ's:
IS SIX SIGMA APPLIED ONLY TO TOUCHABLE PRODUCTS?
Absolutely not.............it should be applied to all business processes in a company.
WHAT TYPE OF FIRM SEEKS SIX SIGMA PERFORMANCE?
Firms who are progressing to or have achieved Six Sigma already include: GE, Motorola, Allied Signal, Polaroid
and Sony among others. Many other enlightened companies are starting Six Sigma programs. Adopters have
reported significant annual savings attributed to their Six Sigma efforts. Suppliers to such companies will,
themselves, have to aim for Six Sigma quality as well.
HOW DOES SIX SIGMA FIT WITH TRADITIONAL "QUALITY INITIATIVES"
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