提供基于ITIL的能力和解答(pdf 24页)(英文)

1 Contents
2 Executive summary
3 IBM promotes and supports ITIL
4 IBM has a long history related
to ITIL development
6 IBM consulting and services
7 Skills, assets and methods
9 Solution approach
12 Design
13 Implementation
18 Education
19 IBM has successfully applied
ITIL capabilities for the benefit
of our clients
21 IBM’s strategic ITIL steps
23 Summary
23 For more information

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