服务语言训练简介(ppt 20页)

服务语言训练简介内容提要：
Before the Interview -- Get Ready
Know the company and possible positions
Review your resume and know yourself
Anticipate typical interview questions and practice interview answers
Its okay to be nervous, the interviewer probably is too
English: Prepare in Chinese and speak out English in your own words
During the Interview
Impact of one’s presence:
55% body language
38% voice tone
7% word content
Be confident and use positive statements, “I can, I will, I do”
Always provide accurate information

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