工业工程专业英语(PPT 39页)

Unit 1 Quality Standards and Quality Control
1. Definitions of Quality
2. Quality in Manufacturing 
3. Quality in Service
4. ISO 9000 Series Standards
5. Rules of Certification to QMS
5. Rules of Certification to QMS
6. Steps of Certification to QMS
7. Statistic Quality Control
8. Definition of Six Sigma Methodology
9. Key Elements of Six Sigma Methodology
10. Six Sigma in Business
11. Six Sigma in Engineering
12. Quality Control Tools-Checksheets
12. Quality Control Tools- Pareto Chart
12. Quality Control Tools- Flowchart
12. Quality Control Tools-C/E Diagram
12. Quality Control Tools- Histograms
12. Quality Control Tools- Scatter Diagram
12. Quality Control Tools- Control Chart
Unit 2 Quality Management and Quality Cost
1. Definition of TQM
2. Principles of TQM
3. The Concept of Continuous Improvement by TQM
4. Two Implementation Approaches of TQM
5. Definition and Contents of Quality Costs
6. Development of Quality Costs
7. Dark Side of Quality Cost Analysis
8. Quality System Inspection Technique
9. QSIT Principles
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