某商企平台ASP管理办法(DOC 48页)

1......管理总则.....3
1.1......使用范围.....3
1.2......内容概要.....3
1.3......解释及修订.....4
2......合作伙伴的分类.....4
3......ASP的权利和义务.....5
3.1......ASP的基本权利.....5
3.1.1......服务保障.....5
3.1.2......投诉申告.....5
3.1.3......业务参与.....5
3.1.4......业务保密.....6
3.2......ASP的基本义务.....6
3.2.1......遵守法规.....6
3.2.2......处理投诉.....8
3.2.3......变更通知.....8
3.2.4......产品推广.....9
3.2.5......产品保障.....10
4......合作原则与模式.....11
4.1......合作原则.....11
4.2......合作目的.....11
4.3......资费类型.....11
4.4......商务模式.....12
4.5......行业信息化各环节职责定义.....12
4.6......合作类型及分成测算.....14
5......ASP引入.....17
5.1......引入流程.....17
5.2......流程完成时间.....18
5.3......流程说明.....19
6......ASP退出.....21
6.1......退出流程.....21
6.2......流程完成时间.....22
6.3......流程说明.....22
7......ASP考核.....28
7.1......考核流程.....28
7.2......流程完成时间.....29
7.3......流程说明.....30
8......ASP结算.....33
8.1......结算流程.....33
8.2......流程完成时间.....34
8.3......流程说明.....35
9......投诉处理.....38
9.1......投诉处理流程.....38
9.2......流程完成时间.....39
9.3......流程说明.....40
10......欠费追缴.....43
10.1......欠费追缴流程.....43
10.2......流程完成时间.....44
10.3......流程说明.....44
附录一.....45
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