Customer Relationship Management Consulting approach(英文版)(ppt 104页)
Customer Relationship Management Consulting approach(英文版)(ppt 104页)内容简介
Customer Relationship Management Consulting approach(英文版)目录：
A.Introduction
B.Project objectives and scope
C.Approach
C.1CRM target setting
C.2CRM strategy and technology concept
C.3CRM implementation
D.References
E.Appendix: Supporting tools to implement CRM
E.1The Internet as a supporting CRM tool
E.2The call center as a supporting CRM tool
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A.Introduction
B.Project objectives and scope
C.Approach
C.1CRM target setting
C.2CRM strategy and technology concept
C.3CRM implementation
D.References
E.Appendix: Supporting tools to implement CRM
E.1The Internet as a supporting CRM tool
E.2The call center as a supporting CRM tool
..............................
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