电话礼仪的详细讲解(ppt 37页)

电话礼仪的详细讲解内容提要：
Pick up the call within 3 rings using smiling voice
铃响三声之内用微笑的声音接起
Greeting/Department/Identify Yourself/Offering Help
问候/报部门/报自己/主动提供帮助
Telephone Etiquette 电话礼仪
Good Morning/Good Afternoon/Good Evening
早上好/下午好/晚上好
Executive Lounge
行政酒廊
Richard Speaking
我是Richard
How May I assist you?
请问有什么我能帮到的吗？
Confirm That You Are The Very Person And/ OR Check Who Is The Caller (If S/He Didn’t Tell You).
确证你就是要找的人并/或询问对方是谁
(如果对方未讲的话)。
Keep Smiling and Use a Courteous Voice，Show You Are Willing to Help
保持微笑及使用礼貌的语气，显示出你乐意相助 
Telephone Etiquette 电话礼仪
Yes, speaking.
 我是，请讲
(May I know who’s speaking?)
 (请问您是哪位？) 
How May I Assist You?
请问有什么我能帮到的？
Ask Who’s Calling & Tell the Caller You Would Put the One on the Phone
询问来电者姓名并告知你会让所找的人接听；告诉所找的人谁找他听电话。
Telephone Etiquette 电话礼仪
May I Know Who’s Calling? All Right, Mr. A, I Will Ask Ms B to Answer Your Call Immediately.
Ms B, Mr. A is on the Phone.
请问您是哪位？好的，A先生，我马上叫B小姐来接听。
    B小姐，A先生电话找你。

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